Coaching Customer Service
by Keith Cottrell,
12.03.2008
Leaders in today’s rapidly changing business world have determined that
there is more to success than catchy advertising campaigns, perceptive
product positioning, and shrewd market-share pricing strategies. No
matter what the More...
The Transformation Model
by Keith Cottrell,
8.27.2008
All too often, aggressive new plans for change fail to come to fruition
because organizations do not adequately understand their current
problems and capabilities. Because market demands pressure leaders to
move quickly, some More...
Learning to Thrive in Chaos
by Keith Cottrell,
5.27.2008
Of all the things
Ive done, the most vital is coordinating the talents of those who work
for us and pointing them toward a certain goal.Walt Disney
In 1903 Frederick Taylor coined the phrase Scientific Management to
describe what More...
Emotional Intelligence
by Keith Cottrell,
3.06.2008
With the Blackberry permanently on and the work week growing ever
longer, its little wonder that so many men define themselves by their
job. The guys who typically have a midlife crisis seem to have given
way to men who suffer More...